Refund & Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following situations:

  • Books with obvious signs of use
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Any item not in its original condition, damaged, or missing parts not due to our error
  • Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your item. We will also inform you whether your refund is approved or rejected.

If approved, your refund will be processed and applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you have not received your refund yet, please:

  • Check your bank account again
  • Contact your credit card company (processing time may apply)
  • Contact your bank (refunds can take several business days)

If you have completed these steps and still have not received your refund, please contact us at info@bettermarket.com.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To exchange an item for the same product, please email us at info@bettermarket.com.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

Shipping Returns

To return your product, please mail it to: info@bettermarket.com (Contact us for the exact return address.)

You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it takes for exchanged items to reach you may vary.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need Help?

For any questions regarding refunds and returns, please contact us at info@bettermarket.com.